Privacy Policy
Effected from October 2024
Welcome to our Privacy Policy page where we explains how we collect, use, and protect your personal information when you use our website. We value your privacy and are committed to safeguarding your data. Please review this policy to understand how we handle your information and ensure transparency in all our practices.
Data Collection & Use
Hiroes collects and processes user data to ensure smooth service delivery, enhance user experience, and improve platform operations. The types of data we collect include:
Customer Contact Information: Name, phone number, email and address.
Live Location Data: Address or live location (only when required for service fulfillment).
Booking History: Details of past service requests and interactions with Hiroes.
We collect this data for the following purposes:
Service Fulfillment: To connect customers with workers and manage bookings efficiently.
Analytics & Improvement: To enhance platform performance, detect fraud, and optimize service quality.
Marketing & Communication: To provide relevant promotions, updates, and personalized recommendations.
Data Sharing & Third Parties
Hiroes shares user data only with trusted third-party service providers essential for payment processing, analytics, communication, and operational support. These providers adhere to strict security standards to ensure data protection.
We do not sell, rent, or share user data with unauthorized entities. Data sharing is limited to service fulfillment and legally required disclosures. Any additional sharing will only occur with explicit user consent.
Data Security Measures
Hiroes stores all user data on globally recognized secure cloud-based platforms and takes reasonable measures to prevent unauthorized access, loss, or misuse. Access to user data is restricted to authorized personnel only.
While we strive to protect user information, we are not responsible for data breaches or security incidents on third-party platforms that we use for operations. Users are advised to take necessary precautions when sharing personal information online.
User Rights & Data Control
Users may request the modification or deletion of their personal data, but Hiroes reserves the right to retain necessary information for business and marketing purposes. Deletion requests will only be considered if supported by a valid reason.
Users can opt out of marketing communications at any time, but essential transactional messages related to bookings and services will still be sent as required.
WhatsApp & Communication Policies
By using Hiroes’ platform, users consent to receive WhatsApp messages, calls, and emails related to service updates, booking confirmations, promotions, and other relevant communications.
Users can opt out of WhatsApp messages by replying with STOP to our official number. However, opting out may limit Hiroes’ ability to provide timely assistance and service updates. Essential transactional messages will still be sent when necessary.
Hiroes does not collect, store, or share any user data or credentials without consent. We do not access any content shared by users before or after they join the Hiroes WhatsApp channels for important updates. For more details, please refer to WhatsApp Channels Supplemental Privacy Policy.
Legal Compliance & Updates
Hiroes follows industry-standard data protection practices by relying on secure third-party tools for data storage and processing. While we do not implement independent encryption, we trust the security measures provided by these platforms.
Our policies align with Indian data protection laws to the best of our ability. Any updates to our Privacy Policy will be communicated via our website or official communication channels. Users are encouraged to review these updates periodically.
Cookies and Tracking
At present, Hiroes does not use cookies, tracking pixels, or any other similar technologies to collect data from users when they visit our website or use our services. However, in the future, we may implement these tools to enhance user experience, analyze website traffic, or for other purposes related to improving our services. If and when cookies or tracking technologies are introduced, users will be informed, and any data collected will comply with our privacy standards and applicable laws. Users will also be given the option to manage their cookie preferences as required.
Future Use
In the future, Hiroes may collect additional data or use data for new purposes. In such cases, users will be notified and given the option to provide consent.